Privacy, plainly.
This notice explains how Car Flow – Vehicle Buyers handles information submitted through this website. You can write to us at 24 Grange Trading Estate, Errol, PH2 7TB or call 07356 200450. You can also email hello@carflowbuyers.co.uk.
What you choose to share
The enquiry form asks for your vehicle registration, mileage, running status, vehicle postcode, email address and phone number. We also record when and how you enquired, your request to be contacted, and our appraisal and conversation notes. Earlier enquiries may include any extra vehicle details or photos you provided. Please avoid sending bank details, identity documents or unnecessary information about other people.
What we use it for
We use these details to respond to the vehicle enquiry you requested, assess a possible purchase, arrange an inspection or collection if agreed, and keep a record of the conversation. We process your request to take steps towards a possible contract. We also have a legitimate interest in preventing abuse, securing the service, keeping accurate records and avoiding duplicate contact across our brands. We use enquiry details for the requested purchase discussion and keep marketing lists separate.
Email and WhatsApp
When connected, our email delivery provider sends your enquiry receipt and alerts our buying desk. If you choose WhatsApp, Meta processes your number and messages so Car Flow can contact you about the enquiry. An automated assistant can use an excerpt of your message to choose a reply from Car Flow’s published information. OpenAI processes that excerpt. A buyer handles individual offers and arrangements. Reply STOP to end WhatsApp contact. We retain a phone-number suppression record to honour that request.
Vehicle checks and offers
If a vehicle-data service is connected, registration and mileage may be submitted to that provider for vehicle identity, MOT history or a trade valuation. Customer names and contact details are not needed for those data lookups. We review the results and approve any proposed purchase price. This website does not make an automated purchase decision that binds you.
Who can access the information
Enquiries and photos are stored using the website’s hosting and database services provided through OpenAI Sites and Cloudflare. The owner workspace is restricted to the site owner. Relevant information may be shared with an agreed inspection, recovery, payment or vehicle-data service where needed to progress your request. We do not sell your contact details to other vehicle buyers. Any additional brand on this system identifies the same Car Flow operator.
How long we keep it
We review unsuccessful enquiries after 90 days and delete information no longer needed for the enquiry, handling a dispute or meeting a legal obligation. Completed purchases may require a separate accounting and transaction record retention period. You can contact us to ask about a specific record or to request deletion.
Cookies, source information and security
The hosting platform may use necessary authentication cookies, particularly while the site is private or when signing in to the owner workspace. Campaign parameters in the page URL may be saved with your enquiry so we can understand where it came from. A short-lived rate-limit counter uses a hash of the connection IP address to limit abuse; expired counters are removed as requests are handled.
Optional advertising measurement
If you allow advertising cookies, we use Meta Pixel to measure visits and successful enquiries from our ads. Meta can receive the page address, IP address, browser details and advertising identifiers. The Pixel events do not include the vehicle or contact details you enter in the form. Read Meta’s privacy policy and cookies policy for how Meta uses and stores this information.
Your advertising choice is stored in your browser for 180 days. You can withdraw or change your choice using Cookie settings in the footer of the Car Flow homepage.
Your choices and rights
You can ask for access, correction or deletion of your personal information, object to processing based on legitimate interests, or request restriction where applicable. You can also ask us to stop contacting you about the enquiry. Contact us using the details above and include your enquiry reference where possible. Some rights depend on the circumstances and any records we must keep. You may raise a concern with the Information Commissioner’s Office.